Finch has added a seasoned new leader, with Sam Gurdus heading up the success and support organization.

Sam (he/him) brings over 10 years of experience building and leading post-sales organizations from customer success to account management. He was most recently a Senior Director of Customer Success at Mezmo where he tripled the team and contributed to a 3x increase in ARR in 3 years. During his tenure he was responsible for unlocking functional value and growth for customers across their journey with Mezmo. He oversaw Customer Success Management, Renewal Operations, and Solutions Architects.

I’ve been lucky to work at stellar companies at various stages that prioritized customer trust, from AdRoll to Segment to Mezmo. Finch fit that pattern and I’m excited to build best-practices and a world-class team so we can scale trust at this key inflection point for the company’s future. I look forward to working with an amazingly dedicated team and pushing the organization to deliver the best customer experience possible.

At Finch, Sam is focused on building and overseeing a world-class technical success and support team. For him, that means cultivating clear processes to handle customer issues and feedback, hiring and retaining people who deeply empathize with developers, and unlocking new insights into how customers use our product so we continue to build for evolving workflows.

Pairing his east coast grit with west coast creativity, Sam is a proud New Jerseyan, who has called San Francisco home for the past 15 years. In his free time, he loves playing and watching basketball, taking to the mountains, and traveling with his wife.

Interested in joining Sam at Finch? We’re hiring! Head over to our careers page to check out our open positions.